Terms & Conditions
Your order information
Please ensure that all information specified while placing an order is correct. Wrong addresses and telephone numbers will not be Tummies Full Of Love or the courier service’s liability.
To check the information you provided, please log into your account or check your order email received. Please also check your spam folder.
We will not be held responsible for any communication errors due to the supply of wrong information.
Delivery and collection
Tummies Full Of Love distribution of door-to-door deliveries is done by a private courier company.
Orders are prepared for dispatch within 3 to 5 working days after the order has been placed. Customers will be informed of delayed orders.
Delivery timing depends on the courier’s route for the day and on the delivery arrangements confirmed for your order. You will receive the relevant fulfilment and delivery communication for your order.
Please note that it is your responsibility to confirm that you are available to receive your order on the scheduled delivery day.
Where you are not available and a new delivery genuinely has to be arranged, additional delivery costs may apply.
Centurion Warehouse Pickup is a standard collection option available during checkout.
Delivery and collection availability, areas, minimums and costs are set out in the Delivery & collection info on this website, which remains the current source of that information.
Upon receiving your order from the courier, please check that you sign for the correct order name and number displayed on the box.
You will have to sign a courier receipt, stating the time that delivery took place.
It is your responsibility to handle your parcel with care once received.
Packaging and frozen products
All orders are packed in insulated cold-chain packaging with ice packs appropriate to the order, to keep orders frozen during transit.
This packaging is not intended to keep food frozen for long periods of time.
Your order should be placed in a freezer IMMEDIATELY after you have received it.
Should you have any defrosted food, it needs to be communicated within an hour of receiving your order.
Please take note that we do not take responsibility for defrosted products if you were unavailable for receiving your order.
Returns, incorrect and missing items
Due to the perishable nature of our products we are unable to accept any returns.
Please email us if you have any other enquiries.
In case of incorrect orders we will add the necessary missing items with your next order.
Keep your invoice received with your order for replacing missing items.
Unfortunately, we will not be able to add the missing products without proof of your order number and invoice added in your box.